New research from Managed Business IT Services provider (M-BiTS) TDM Group shows that most businesses are not getting the right IT support/advice to ensure the success of their organisation’s strategy.
This is having a knock-on effect for employees who don’t have access to the right tools to perform their jobs effectively due to slow or ineffectual IT roll-out programmes.
Tarek Meliti, CEO of TDM Group, outlined the value of technology:
“The right IT solutions can ensure a company's goals for hybrid working are integrated into business systems, leaving them well-placed to grow – and absorb any black swan events in the future.”
The research was conducted by TDM Group across 152 C-level business leaders and 155 employees from UK-based organisations with 250-500 employees in late 2021. For example, 38% of employees stated that their employer's response to implementing new technology took between 7-10 months.
Tarek Meliti commented:
“The research shows that vendors aren't always responding quickly enough to change, identifying business weaknesses or implementing new technologies that help the business adapt and grow.”
According to the survey, 26% of employees said there hadn't been any new technology introduced in the last year or were unaware if it had. This is troubling given businesses’ heavy reliance on digital technology.
According to Meliti:
“Employees are a business’s most important asset, so senior decision-makers must empower them to do their job properly by providing them with the right tools and solutions. Technology can also be harnessed to provide a comprehensive customer service experience – leading to long-term loyalty and higher revenues.”
This white paper provides vital insights into the barriers businesses have faced – and continue to face – when implementing technology amid the pandemic, both from the perspective of business leaders and employees. The research will help you understand everything from current attitudes towards digital transformation and the required staff training to the impact on the bottom line.
