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Towergate Assist: Helping Businesses When Disaster Strikes


With any insurance agreement, the aim is to minimize the effects of an issue on your business.  When disaster strikes, a quick effective response can be vital to keep you trading.

In the event of a loss your Insurers will instruct a Loss Adjuster, but this individual will work on behalf of and represent the best interests of the Insurer.

What is Towergate Assist?

Towergate Assist is an insurance policy that covers the cost of an independent Loss Adjuster who will work on behalf of and represent the best interests of the Insured; helping with the preparation, negotiation and settlement of your material damage and business interruption claims over £5,000.

Providing support to your business when you need it most the Loss Adjuster will: –

  • Personally, visit you within 24 hours of notification of the loss
  • Arrange interim payments from Insurers where necessary to maintain the business cash-flow
  • Arrange temporary premises and equipment to enable trade to continue, subject to insurer approval
  • Prepare a fully valued inventory for all correspondence with Insurers
  • Co-ordinate builders, surveyors, decorators etc. as required
  • Work in conjunction with your own Accountants to formulate a loss-of-profit claim for Business Interruption claims
  • Negotiate with Insurers the best settlement to which you are entitled under the scope of the underlying insurance policy.

Having a Towergate Assist Appointed Loss Adjustor by your side, when a large claim occurs, will help ensure you are treated fairly and removes the hassle of a major claim.

Significant Exclusions and Limitations

Towergate Assist excludes claims in respect of Personal Injury, Liability, Marine, Aviation, Motor, Personal Property, Subsidence, Landslip or Heave claims, Uninsured Losses, Civil Proceedings and a claim outside of the United Kingdom (Including the Isle of Man and Channel Islands).

More information on Towergate Assist

If you are interested in learning more about Towergate Assist, contact Christian Jones at Towergate on [email protected]    

Towergate is a trading name of Towergate Underwriting Group Limited

Registered in England No.4043759 . Authorised and regulated by the Financial Conduct Authority


At Towergate we take our time to understand your unique business and its specific requirements. We deal face-to-face with large corporations, organisations and SME’s with a local, regional, national and international footprint; businesses with complex needs requiring insurance programmes that are rarely a single product.

No matter what the size of your organisation, we will always adopt the same process to safeguard your business. We will sit down and discuss your company’s requirements with whoever we need to; the MD, the owner, the Finance Director; Health & Safety advisors; the company secretary, in-house Risk Manager or a combination of Senior Directors.

We truly believe in providing the personal touch, providing both local and national service. That’s why we have over 80 locations across the UK. Our proposition to you is underpinned by strong relationships with leading insurance partners, who in turn appreciate that we place our clients, at the centre of everything we do.

Having formed a historical presence in Wales, our Welsh offices continue to trade in Cardiff, Swansea, Barry, Bridgend, Tonypandy, Bargoed, Haverfordwest and Ammanford and form part of the Towergate Group. Formerly trading as Antur Insurance Services, CCV Cardiff, Morgan Brokers, Motaquote and Underwood Insurance Brokers our teams have a local knowledge and understanding of Welsh business practises.

As part of the Towergate Group, these business are backed by the one of the largest corporate and SME insurance brokers in the UK, which not only allows access to the general insurance market and Lloyds, but also to a number of bespoke and unique options, which can provide specific benefits for our clients.


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