A housebuilder in South Wales has earned a five-star rating for its customer service for the seventh year running.
Redrow South Wales, which is currently building at eight developments across the area, was awarded the status by the Home Builders Federation (HBF) after more than 95% of its customers said they would recommend the housebuilder to a friend.
The award is based on the independently operated national new homes customer satisfaction survey, one of the largest consumer satisfaction surveys in the country. The results are used by HBF to calculate a star rating for housebuilders committed to meeting customer satisfaction standards.
This is the seventh year in a row that Redrow has been awarded the top five-star rating and follows the implementation of several customer-focused initiatives over the past few years. These include greater personalisation of homes as well as the widespread rollout of the housebuilder’s Eco Electric homes, its most sustainable and eco-efficient house type.
This latest achievement follows Redrow’s triumph in the best customer satisfaction initiative category at the 2024 Housebuilder Awards – for the second consecutive year for its strategy to harness customer feedback.
It has been more than two years since the housebuilder launched its Eco Electric homes, helping homeowners reduce their energy bills with future-ready features such as air-source heat pumps, underfloor heating and thicker insulation.
Sian Smith, Sales Director at Redrow South Wales, said:
“Our priority continues to be giving people a better way to live through the houses and locations they call home. We’re proud to have been named a five-star builder by the HBF for the seventh year, building on our previous industry-leading recognitions for our customer service.
“As a business, we’re continuing to invest in making our customers’ lives better and easier, whether that be by implementing new technical solutions or by ensuring our homes are energy efficient and more cost effective to run. Customer satisfaction is a top priority for us, and this award is dedicated to our hardworking colleagues and their continued work on delivering great customer service.”
Neil Jefferson, Chief Executive of the HBF, added:
“This year’s survey results highlight the industry’s absolute commitment to delivering high levels of customer service, and compare favourably to satisfaction levels seen in other sectors or products.
“Customers are the ultimate judges of performance, so receiving such high scores based on their feedback alone is a significant achievement. These results are a testament to the dedication and hard work of the entire homebuilding workforce, from on-site teams to the boardroom.”
