Moneypenny, renowned for its world-class customer conversation solutions, has launched a brand-new AI Voice Agent, building on an already successful beta programme. This intuitive virtual assistant speaks naturally with people over the phone, offering businesses more flexibility in how they manage customer conversations.
Built and run from centralised architecture at Moneypenny, the AI Voice Agent is human sounding, warm and always available. Capable of holding natural conversations using everyday language, it eliminates the need for callers to press dreaded buttons for different services or navigate complex menus. You simply speak, and the AI Voice Agent responds instantly and clearly in an engaging way.
Designed to be specific to each client’s business and enhance the caller experience for everyday interactions, the AI Voice Agent can efficiently triage high call volumes, swiftly identifying the caller’s intent and handling simpler queries like opening hours or directions. It captures important details, such as names, contact information, or appointment requests, and can qualify leads. It can transfer calls seamlessly to either a Moneypenny personal assistant or directly to the client, ensuring a smooth, confident experience for every customer.
Available 24/7/365, the Moneypenny AI Voice Agent can handle multiple inbound calls simultaneously, eliminating long wait times, voicemail backlogs, and missed leads, even at peak times. Operating within strict guardrails, the AI Agent delivers only verified, brand-specific information to callers, supports appointment scheduling and data capture, and intelligently manages calls to reduce interruption for an in-house team. On the rare occasion a query becomes too complex, or a caller simply prefers human help, the AI Voice Agent can escalate the call instantly to a real person either a Moneypenny PA or a member of the client’s team, with zero disruption or delay.
Jesper With-Fogstrup, Group CEO at Moneypenny commented:
“Our AI Voice Agent has been developed recognising that some businesses want to automate straightforward enquiries, while others prefer a fully human or hybrid approach. Many want the best of both and that’s exactly what Moneypenny’s service delivers. This is about providing the right mix of AI and real people support, tailored to what each client, their customers and the situation actually need. It’s bespoke, it’s flexible, and it’s built to enhance the already brilliant customer-focused service we’re known for.”
