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UK SMEs are More Confident than Ever Before in 2018


Marketing trends and predictions all point to the importance of agile strategies capable of responding to audience behaviour in real-time, and UK businesses agree that staying close to changing customer demands is key to driving growth.

A recent study by Oxford Economics shows UK SMEs are more confident than ever before in 2018 and 41% plan on using their agility, innovation and strong customer relationships to reach ambitious targets. With all this in mind, now is a great time to consider whether your marketing strategy is aligned with your goals according to Instant Offices.

  1. Review to Become More Strategic

According to the Smart Insights Managing Digital Marketing Report in 2017, 49% of businesses are doing digital marketing but without a solid strategy in place, while only 34% say their digital marketing strategy is integrated into their marketing strategy. This data proves that, although many businesses are investing in paid, owned and earned digital media, they don’t have a well-planned approach that integrates each for maximum impact.

  1. Know Your Competitors

Knowing your audience is not enough. You also need to know your competitors. Study their strengths and weaknesses and use the findings to inform your strategy. A thorough competitor analysis is a quick way to accentuate any of your own brand weaknesses or shortcomings, as well as the quick wins that can be gained from working on them.

  1. Focus on Client Retention

Retaining clients is essential for revenue and growth, but is also critical for a strong referrals network, which is one of the most proficient ways to grow a business. To fully benefit from this, develop a customer referral program that offers existing customers anything from free products to a free month of service for referring new customers.

Customers like to feel a close involvement with brands and receive recognition for this brand affiliation; this is why competitions, loyalty programs and surveys have always been so successful. Word of mouth is one of the most powerful tools in the marketing arsenal and can result in rapid, valuable growth within your customer base.

  1. Publish Great Content

The power of great content cannot be proclaimed enough. According to the latest stats by Content Marketing Institute, small businesses with blogs get 126% more lead growth than those without. Additionally, content marketing generates over three times as many leads as outbound marketing, and it costs less. Additional insight into the value of content shows that UK marketers only ‘somewhat committed’ to content marketing reported just a 5% success rate in business, compared to the 38% of the ‘most committed’ marketers.

  1. Become Social Media Savvy

According to recent findings by ONS, around 40% of UK businesses still aren’t using social media to engage with their audience in 2018, which means they could be missing out on valuable opportunities. This seems all the more amazing when the vast majority of these tools are almost entirely free to use.

  1. Dabble in Data

Web data refers to any type of data that can be pulled or researched on the internet. This might be published government data, competitor data, or anything on the web that is accessible to the public and not stored on an internal database. Making use of data is important for 2018 and any business that can tap into any kind of data, should.

Data is critical to gaining an understanding of the wider market and your businesses role within it. Web data can be used to monitor competitors, generate leads, track potential clients and customers, track potential partners, and more.

Additionally, SMEs are in a unique position to harness the power of big data even more so than large businesses due to their agility and ability to act on insights faster.

  1. Apply for Industry Awards

Most industries have business awards that are open to self-nomination and submission. Winning an industry award is a significant element of brand advocacy that could and should be used to attract new customers. Being an award winner or nominee can boost your credibility in the industry and, in an age where web users are increasingly accustomed to reading online reviews, third-party advocacy of your product or service is critical to success.


Over the past 6 years, Rachel has been working specifically within the digital marketing space and has worked with some of the country’s top brands. During this time, Rachel was a key attribute to the success of our sister product, Recruitment Buzz, which has firmly established itself as one of the leading publications within the Recruitment sector. Drawing on her knowledge and experience, Rachel has developed a genuine understanding of how content can engage and compel an audience.

Having a passion for travel and culture, Rachel left her hometown of Cardiff to pursue studies and travel and after several years away, Rachel returned to Cardiff and firmly established herself within the development of Business News Wales. Rachel is now responsible for every aspect of web management, marketing and overall production of the Business News Wales brand.

Having learnt some invaluable skills within the marketing industry, Rachel is often called upon for her skills and knowledge of WordPress, HTML, email marketing software, Photoshop design and social media tools.


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