TrawsCymru, Transport for Wales’ long-distance bus network, has introduced a new real-time feedback platform that enables passengers to share their experiences during their journey.
With Spark!, passengers can provide instant feedback by scanning QR codes displayed inside TrawsCymru buses. The system allows passengers to comment on all aspects of their journey, including bus cleanliness, driver friendliness, punctuality, and overall satisfaction.
By capturing feedback in the moment, TrawsCymru can respond more quickly to passenger needs and identify areas for enhancement across the network, TfW said.
Dan Byrne, Bus Planning and Development Manager at TrawsCymru, said:
“This partnership reflects our commitment to listening to our passengers and continuously improving our services.
“It’s so important we hear from as many of our valued TrawsCymru passengers as possible and Spark! makes it easier than ever for passengers to share their views.”
