Bellway staff in Wales have been praised for their ‘dedication and passion’ by CEO Jason Honeyman after the company was named as a 5-star homebuilder for the tenth year in a row, based on feedback from customers.
The accolade is awarded by the Home Builders Federation (HBF) based on responses to the National New Homes Customer Satisfaction Survey. New‑build buyers complete the survey twice after purchasing their home, at eight weeks and again at nine months. The award is determined using a combined score that reflects both build quality and the level of service received.
Jason said:
“I am delighted that Bellway has been awarded the prestigious HBF 5-star homebuilder status for the tenth year running. This accolade is especially meaningful because it is based on the feedback from our customers, making it the most important recognition we can receive.
“We understand how much this matters, which is why we maintain a relentless focus on the build quality standards of the homes we deliver, and consistently strive to enhance the experience we offer to every customer.
“It’s testament to the great work of our colleagues and partners. Their dedication and passion for delivering a great experience is reflected in the thousands of positive interactions they have with customers and communities every single day.”
Bellway Wales is building new homes at Longwood Grange in Lisvane, near Cardiff, Parc Mawr in Penllergaer, Swansea, and Alder Grove in Llanwern, Newport.
Andy Backhouse, Managing Director for Bellway Wales, said:
“Our site teams are dedicated to building homes which they would be proud to call their own, while our sales advisors are there to help customers at every stage of their homebuying journey.
“This commitment to build quality and customer service is the reason that we’ve had such positive feedback from our customers in Wales. We’re proud that this has helped Bellway nationally maintain its 5-star rating over the past decade.”
Ann and Kevin Young were impressed with the customer service they received when they bought a new Bellway home, especially from sales advisor Estelle Taylor and Site Manager Mark Watson.
Ann said:
“We were very grateful for the team we had working with us at Bellway. We have had so much support from them, so a big thank you to them.
“Estelle has been an absolute treasure and a delight. She and Mark have been the kindest and most efficient and loveliest people you could wish to meet. They have been super.”
