The use of artificial intelligence and digital technologies across Welsh public services will be explored at a Cardiff conference bringing together public sector leaders, policymakers and industry experts.
Organised by Policy Insight Wales, the AI and Digital Transformation in Welsh Public Services Conference will take place on Wednesday 24 March 2027, from 9.30am to 3.30pm at Cardiff Marriott Hotel.
The one-day event will examine how Wales is translating its national AI ambitions into practical improvements across public services, with a focus on implementation challenges, responsible adoption and workforce development.
Discussions will explore the role of AI in education, healthcare, policing and local government, alongside the importance of ethical governance, digital inclusion and public trust.
Key topics will include:
- From policy to execution: exploring learnings, insights and best practice in adopting AI from across the Welsh public sector
- Procurement: aligning procurement with internal governance and contracting for outcomes and impact
- Economic growth: AI Sovereignty, data centres, financial support, and incentives
- Workforce development: updating the Digital Competence Framework and building AI skills across sectors
- Equitable delivery: ensuring AI reduces inequality and supports Welsh language provision
- Ethical and inclusive AI: social partnership, governance and public trust
- Human-in-the loop: Tacking the challenges of evaluation and validation of AI output
- Preparing for the era of agentic AI in Wales
The conference will also consider sustainable funding models, shared procurement approaches and how public sector organisations can address digital skills gaps through workforce training and closer collaboration with education and industry.
Contributors listed for the event include Cardiff University, the Government Commercial Agency, Carmarthenshire Council, Caerphilly County Borough Council, South Wales Police, Health Education and Improvement Wales, the University of South Wales and Public Health Wales.
The event is aimed at professionals working across the public, private and third sectors, including government and local authority leaders, NHS representatives, digital and technology specialists, education providers, businesses and workforce development professionals.
Materials can also be provided in Welsh by contacting the organisers.
Find out more, view the full conference agenda and book a place at the AI and Digital Transformation in Welsh Public Services Conference here.
