The most highly recommended law firms in Wales have been identified by new Legal 500 data, which draws on feedback from hundreds of thousands of law firm clients.
Acuity Law, Hugh James and Geldards are among the top 10 highest-scoring Wales firms based on how likely they are to be recommended by their clients, alongside Berry Smith, JCP Solicitors and Harding Evans.
The scores come from the responses to a question posed to all clients in Legal 500's annual research: “On a scale of 0-10, how likely are you to recommend this firm?”
This data is used to calculate a net promoter score* for each firm, a widely used client service metric to assess customer satisfaction, allowing firms to be benchmarked against each other.
The analysis draws on nearly 3000 client responses, meaning the data offers unique insight into the firms which are most highly regarded by the businesses and individuals who use them.
Top 10 Wales firms by Legal 500 net promoter score:
- Berry Smith
- Acuity Law
- Harding Evans
- Geldards
- Hugh James
- Harrison Clark Rickerbys
- Morgan LaRoche
- JCP Solicitors
- Blake Morgan
- Eversheds Sutherland
Amy Ulliott, UK Editor at Legal 500, said:
“In a highly competitive legal market, there is no stronger endorsement than a client's willingness to recommend their law firm. Client feedback sits at the heart of Legal 500's research, and this analysis provides a unique insight into the firms earning the highest levels of trust and advocacy from the people they serve. Beyond the rankings, this data helps firms better understand market perception, benchmark performance and identify opportunities for growth.”
For inclusion in this list, firms were required to hold multiple Legal 500 rankings and to have received a requisite number of client responses.
