Housebuilder Barratt David Wilson Homes South Wales has received the maximum 5 star rating in the new Home Builders Federation (HBF) annual New Homes Customer Satisfaction Survey.
This is the 16th year in a row that Barratt has achieved the top 5 star rating. To mark the achievement, parent company Barratt Redrow is donating £25,000 to the Construction Youth Trust to help more young people have careers in construction and the built environment.
The number of stars a housebuilder receives is based on customer responses to the question “Would you recommend your builder to a friend?” For Barratt to have been awarded 5 stars means that over 90% of its customers would recommend their homes to a friend.
The HBF New Homes Survey is one of the largest surveys of its type in the country, with around 50,000 participants who have recently bought a new build home. The 1-5 star rating system was developed to give customers an easy to view ranking of which housebuilders have the most satisfied customers.
Neil Jefferson, Chief Executive of the Home Builders Federation, said:
“This year’s survey results highlight the industry’s absolute commitment to delivering high levels of customer service, and compare favourably to satisfaction levels seen in any other sectors or products.
“Customers are the ultimate judges of performance and so receiving such high scores based on their feedback alone is a significant achievement. These results are a testament to the dedication and hard work of the entire home-building workforce, from on-site teams to the boardroom.”
The new 5 star rating comes on top of Barratt having success at the NHBC Pride in the Job Quality Awards. The competition is known as the ‘Oscars’ of the housebuilding industry, with over 11,000 site managers being entered into it. Last year Barratt site managers won 89 Pride in the Job Quality Awards, more than any other housebuilder for a record 20 years in a row.
Richard Lawson, Sales Director at Barratt David Wilson Homes South Wales, said:
“We always go the extra mile to deliver exceptional homes for our customers — and achieving 5 star housebuilder status for the sixteenth year running is testament to that. The best endorsement is a recommendation from a friend — so it’s great to know that so many of our customers recommend our homes.”
