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Almost a Third of People in Wales Lack Basic Digital Skills


The latest Lloyds Bank UK Consumer Digital Index has revealed that almost one in three (29 percent) people in Wales lack the Basic Digital Skills that could help them save money by banking and shopping online. The figure is significantly higher than the national average of twenty-one percent.

The findings mean those in Wales are at a higher-than-average risk of losing out on savings as they shop and bank – the study revealed that those with high digital capability are saving more than twice as much and nearly twice as often as those with lower capability. Worryingly, the research also found that thirty percent of people could not cope financially for more than one month without their regular income, on a par with the UK national average.

The Index, which measures both skills and behaviours of participants, also showed that more than one in ten adults (12 percent) in the region don’t use the internet. That figure is a third higher than the national average of nine percent. Many people don’t know where to find help with improving their online skills, with nearly half of respondents (48 percent) being unaware of the digital skills support available.

Allan Griffiths, Lloyds Banking Group Ambassador for Wales, said:

“People in Wales are trailing behind the national average when it comes to having Basic Digital Skills, and we know this lack of skills negatively impacts peoples’ financial wellbeing. People with digital capabilities save nearly twice as often throughout the year, as well as saving money on their usual monthly expenses.

“This is why we have more than 1,500 Digital Champions in Wales, helping individuals and organisations to improve their online skills. We believe that it’s this type of one-on-one, focused support that is now needed to help people improve their digital capability.”

As part of its Helping Britain Prosper Plan, Lloyds Banking Group has pledged to provide face-to-face digital skills training (including online banking) for 2.5 million individuals, small businesses and charities by 2020.