Written by;

Sandra Busby, managing director, of the Welsh Contact Centre Forum

 

 

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From acting as a first port of call for people with symptoms, to helping with mortgage payments, bills and broadband, Sandra Busby, managing director, of the Welsh Contact Centre Forum, tells us how contact centres have provided a crucial service to the mental and economic wellbeing of individuals and businesses during the covid-19 crisis.

The coronavirus crisis has left more of us needing help than at any time in recent memory.

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