Showcasing the Best of Welsh Business

US Firm Continues Investment and Expansion in Wales


US-headquartered international insurance broker Arthur J. Gallagher is looking to recruit another 20 team members to its Llantrisant operation having enjoyed continued growth since establishing its presence in Wales three years ago, supported by a Welsh Government grant.

Gallagher has now built a 150-strong workforce across five offices in Wales — the largest being its Llantrisant centre of insurance excellence — utilising the grant to recruit local talent, invest in the continuous training and development of its people and expand its range of customer propositions, which has led to an increased demand for its services.

mike-jones-of-arthur-j-gallagherRegional Managing Director Mike Jones attributes the company’s success in Wales to its team-based culture, a firm belief that the best way to deliver first-class customer service is through investing in team members’ skills, and the calibre of the local talent pool available:

“Our success to date is inextricably linked to the quality and conscientiousness of the local talent pool available on our doorstep, from which we have been able to recruit a diverse mix of graduates and non-graduates to support the needs of our growing client base both here in Wales and across the UK. By placing employee development and career progression at our core, we have created strong team loyalty and low turnover, leading in turn to higher client retention and greater commercial success.

“The Welsh Government was a great help to us in establishing the Arthur J. Gallagher name here in Wales, and we continue to work closely with them to sustain our growth trajectory while making sure we offer excellent employment opportunities and career development to local people. Our competitiveness ultimately depends on our preparedness to upskill our people, both in a technical insurance capacity and wider interpersonal skills, and our development-centred approach is something we take very seriously. We very much look forward to welcoming more talented local individuals and supporting them to become a key part of our future success.”

Economy Secretary Ken Skates said:

“This is a great endorsement of what Wales can offer businesses looking to invest and expand their businesses here. Arthur J. Gallagher is a good example of the companies that choose to invest in Wales and continue to grow their business here with support from the Welsh Government.

“The Welsh Government continues to work hard to attract companies like Arthur J. Gallagher that create high quality jobs, offer excellent career opportunities, support apprenticeships and invest in developing and up skilling their staff.”

Gallagher’s operations in Wales specialise in serving the needs of SMEs of every type, as well as several key specialisms including charities, care homes and the property sector. Customers are both direct and those referred from key partners, such as RBS, Lloyds Bank and Clydesdale Bank.

All new starters in Wales benefit from a comprehensive six week induction programme, with personalised training and development plans then aligned to career aspirations, including a successful apprenticeship programme as evidenced by its recent recognition at the Apprenticeship Awards Cymru 2016 — where Gallagher won Medium Employer of the Year.

Gallagher also holds a Three Star Investor in Customers rating in Wales, demonstrating exceptional performance in customer service, and has a well-developed Corporate Social Responsibility policy.

Parent company Arthur J. Gallagher & Co. was founded in 1927 in Itasca, Illinois. It is ranked the 4th largest insurance brokerage and risk management company in the world, with more than 21,500 people worldwide, operations in 33 countries and client service capabilities in more than 150 countries. It is also recognised by the Ethisphere Institute as one of the World’s Most Ethical Companies — awarded this honour in 2016 for the fifth consecutive year and the only insurance broker to be awarded this distinction.