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RMS Appoint UpriseVSI to Develop Online Staffing System to Manage Business Growth


Retail Merchandising Services (RMS) has appointed Cardiff based web development and technology company, upriseVSI, to develop a bespoke staff scheduling and project management system, in order to help the company to manage the growing demand for its services.

Founded in 2005 by the late entrepreneur, Peter O’Toole, Newport based RMS is one of the UK’s leading providers of merchandising solutions to the retail sector. Its clients include household names such as Tesco, Waitrose and B&Q and in 2015 the turnover of the company was £9 million.

RMS regularly deploy over 1,000 staff who can be called on at any time to travel to customer stores where they undertake merchandising projects as part of an RMS delivery team. With plans to further grow its share of the retail merchandising market in both the UK and Europe, RMS require a web based solution, which will help the company to manage its staff, customers and the increasing number of projects that it delivers.

©Steve Pope - Fotowales

©Steve Pope – Fotowales

With every retailer having different requirements, service levels and working practices, as well as increasingly demanding control and visibility of activities to ensure consistency with their brand, RMS has appointed upriseVSI to develop a web based solution, which will improve the company’s service and efficiency as well as providing information and analytics required by both RMS and its customers.

Daniel O’Toole, who took over as Managing Director of RMS following the death of his father in 2015 commented,

“We have experienced a significant growth in the number of projects that we are delivering for customers and these are becoming increasingly complex. Our aim is to continually improve our performance and the quality of our service that we deliver as well as providing our customers with the transparency of real time information to be able to monitor and control their merchandising activities.”

“Our workforce is growing extremely quickly and work remotely at our customers’ stores. In order to manage projects successfully in the future, the management team at RMS identified the need to systemise every aspect of the supply chain and to develop an online solution that will manage projects from the point when a work request is received from a customer through to completion of the project. The system that upriseVSI are developing for us will benefit the business in a number of ways including improving partner service levels and delivery, optimising employee performance, enhancing management information reporting and also make our finance processes more efficient and robust.

Mark Thomas, Technical Director at upriseVSI said,

“We are looking forward to working with the team at RMS to develop a bespoke web based software solution that will cater for all of RMS’s needs as an outsourced retail merchandiser. We will be using our own technology platform to develop the solution, which will be fully responsive to mobile and tablet devices, meaning that both RMS and their customers will be able to access the operational and management information they require quickly and easily wherever they are.”

“This is the type of challenging business systems analysis and technology project that we love to undertake at upriseVSI. We focus on addressing the issues that our client’s business is facing and aim to improve efficiency and in turn deliver a greater commercial return. When completed, RMS will have a total retail merchandising solution that is capable of not just meeting its current needs but also is scalable for the company to continue growing and flexible to incorporate new services in the future.”

upriseVSI specialise in the design and development of bespoke web based applications and was recently listed in the Wales Fast Growth 50 list.  The company has delivered online solutions for likes of Thomas Cook, The Celtic Manor Resort, Jacksonville Jaguars and Neilson Active Holidays.  In October 2016, upriseVSI announced that it had been commissioned to deliver an integrated digital platform for the Aston Martin Owners Club, which includes e-commerce and a membership and events booking system.


Over the past 6 years, Rachel has been working specifically within the digital marketing space and has worked with some of the country’s top brands. During this time, Rachel was a key attribute to the success of our sister product, Recruitment Buzz, which has firmly established itself as one of the leading publications within the Recruitment sector. Drawing on her knowledge and experience, Rachel has developed a genuine understanding of how content can engage and compel an audience.

Having a passion for travel and culture, Rachel left her hometown of Cardiff to pursue studies and travel and after several years away, Rachel returned to Cardiff and firmly established herself within the development of Business News Wales. Rachel is now responsible for every aspect of web management, marketing and overall production of the Business News Wales brand.

Having learnt some invaluable skills within the marketing industry, Rachel is often called upon for her skills and knowledge of WordPress, HTML, email marketing software, Photoshop design and social media tools.


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