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Principality Offers Support for Homeowners and Savers


Principality Building Society is offering relief to its Members with mortgages, including buy-to-let owners.

The largest building society in Wales is also operating slightly reduced branch opening times as it continues to meet the needs of its Members in challenging circumstances. Most branches will be open from 9.30am to 4pm from Monday 23rd March and will close for an hour for lunch. The contact centre remains open as normal as things stand.

Julie-Ann Haines, Chief Customer Officer at Principality Building Society, said:

“We want to reassure our Members who might be worried about the impact of coronavirus that we’re here to help with any concerns they might have about their savings and mortgages with us.  Where our Members have been affected by coronavirus, we’ll work with them and can offer a three month holiday on mortgage payments.

“Buy-to-let borrowers will also be eligible for a payment holiday of up to three months if their tenants have lost income due to the impact of coronavirus. In those circumstances we would expect landlords to pass on the benefit of the payment holiday to their tenant.

“Also, we will offer emergency access to savings in fixed term accounts without consequence. We want to be as flexible as we can be in helping our people through these challenging times.

“We’re working hard to ensure that Members can receive a regular service from our branches and agencies. We’ll be adopting slightly reduced opening times in our branches and agencies from Monday 23rd March. We’ll continue to monitor the situation and update our Members via our website and branch network. As a mutual owned by our Members for 160 years, we have always run the business for their long-term benefit, prioritising being a strong and safe home for Members’ savings and mortgages.”

How Members and customers can get in touch with Principality

Principality has asked Members and customers to check its website for further updates on branch opening times and information regarding mortgage payments as its phone lines are very busy at the moment. Please visit

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