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Pandemic will Drive a Boom in Outsourcing Business Operations


IT job losses suggest business leaders are seeking greater flexibility when it comes to supporting business resilience

New research has revealed almost a third of organisations in the UK and Ireland, furloughed IT staff during the pandemic. According to Tarek Meliti, Director of TDM Group, these findings are not surprising. With business survival remaining the priority, organisations are needing to become more flexible in the wake in the crisis. Outsourcing operations like IT, can actually increase business agility and resilience.

Discussing this further Meliti says,

“Despite there being light at the end of the tunnel as vaccine distribution ramps up, many organisations across the country remain cautious about their future. Survival remains the priority and with government restrictions in place for some time yet, business leaders are needing to become much more reactive to sudden changes, brought on by the pandemic.

“In the past, we have seen examples whereby the business use-case for outsourcing was not so strong. Challenges aligning external staff with a company’s culture and goals, combined with a desire to grow in-house expertise, were heavy arguments for businesses moving away from third party suppliers, in favour of going it alone. Covid, however, forced organisations to rethink this strategy.”

Meliti continues,

“We all know Covid super-charged digital transformation efforts. Throughout the crisis companies have placed a high reliance on tools to communicate and collaborate online. In tandem, customer demands, have pushed businesses to embrace new technologies, which offer quicker and more convenient experiences. Many organisations struggle to deliver this effectively and that is why outsourcing has become a viable option.”

Elaborating on this further, Meliti says,

“Business leaders are highly focused on steadying operations. When looking for cost savings, outsourcing becomes an obvious strategy. Significant savings can be made on staffing, recruitment and other capital expenditures often associated with IT upkeep.

In essence business leaders can focus on what matters most for them – managing built-up dept, reducing costs and growing revenues, safe in the knowledge their IT infrastructure is operating as efficiently and securely as possible.”

Outsourcing should not only be seen as an opportunity to achieve cost reduction – it can also be used to drive innovation, as Mike O'Connell from Isoceles Finance – leading providers of part time FD, accounting and HR services to scaling businesses, discusses.

“Business leaders are stuck between a rock and a hard place. On the one hand desperate to kick-start recovery, on the other facing economic uncertainty. How can organisations grow revenue and capitalise on opportunities at a time when they are financially constrained and facing a highly unpredictable future? Because of this, many organisations are actively outsourcing operations as a way to drive their business forward without major long-term investment or risk.

“IT outsourcing has been long established but we increasingly see other business functions such as finance, accounting and the HR functions being outsourced allowing businesses to focus on core business expansion activities.

“It goes beyond being just a cost benefit – business leaders can also leverage outside expertise to bring in new creative thinking and experience that typically would not have been available in house. In doing so, this will unlock further benefits for businesses.”


Over the past 6 years, Rachel has been working specifically within the digital marketing space and has worked with some of the country’s top brands. During this time, Rachel was a key attribute to the success of our sister product, Recruitment Buzz, which has firmly established itself as one of the leading publications within the Recruitment sector. Drawing on her knowledge and experience, Rachel has developed a genuine understanding of how content can engage and compel an audience.

Having a passion for travel and culture, Rachel left her hometown of Cardiff to pursue studies and travel and after several years away, Rachel returned to Cardiff and firmly established herself within the development of Business News Wales. Rachel is now responsible for every aspect of web management, marketing and overall production of the Business News Wales brand.

Having learnt some invaluable skills within the marketing industry, Rachel is often called upon for her skills and knowledge of WordPress, HTML, email marketing software, Photoshop design and social media tools.


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