Showcasing the Best of Welsh Business


One Team Logic Shortlisted as Finalists in Welsh Contact Centre Awards


One Team Logic (the makers of MyConcern) is celebrating the recognition of three members of their staff who have been shortlisted as finalists for the Welsh Contact Centre Awards 2020.

The three finalists are Ann-Marie Evans, Danny Hopkins and Nicole Doyle – all have been nominated for their outstanding work at the safeguarding software company.

Talbot Green-based One Team Logic provides the award-winning safeguarding software MyConcern to organisations to help protect the most vulnerable in our society from abuse, harm and neglect. The software allows anyone responsible for the protection of children, young people and adults at risk to easily manage and record all safeguarding and wellbeing concerns.

Ann-Marie Evans and Danny Hopkins have both been shortlisted for the ‘Team Leader of the Year Award’. They were nominated by Ireen Lock, Head of Customer Success at One Team Logic, who noted that she had chosen to put them forward “because of their commitment to their team and their exceptional work ethic”.

The third finalist, Nicole Doyle, has been shortlisted for the ‘Apprentice of the Year Award’. Ann-Marie Evans, Customer Services Team Leader at One Team Logic, nominated Nicole for her incredible progress since joining the company, stating that she “has become a font of knowledge amongst her team. I have relied upon her support. Nicole has flourished and is a very valuable member of the team”.

The Welsh Contact Centre Award ceremony will be taking place on the 20th of March 2020 at the iconic Wales Millennium Centre situated on the waterfront at Cardiff Bay. While the A-list music and entertainment for this year is still a surprise, hosts of previous awards have included famous names such as Katherine Ryan, Jonathan Ross, Claudia Winkleman and Alan Carr amongst others.

Martin Baker, Chief Executive of One Team Logic, said:

“We are delighted to hear that Ann-Marie, Danny and Nicole have been shortlisted for such impressive accolades. They are all hugely valued members of our team and deserve recognition for the fantastic work they do.

“We couldn’t be prouder of the work that they do to support our customers.”


Over the past 6 years, Rachel has been working specifically within the digital marketing space and has worked with some of the country’s top brands. During this time, Rachel was a key attribute to the success of our sister product, Recruitment Buzz, which has firmly established itself as one of the leading publications within the Recruitment sector. Drawing on her knowledge and experience, Rachel has developed a genuine understanding of how content can engage and compel an audience.

Having a passion for travel and culture, Rachel left her hometown of Cardiff to pursue studies and travel and after several years away, Rachel returned to Cardiff and firmly established herself within the development of Business News Wales. Rachel is now responsible for every aspect of web management, marketing and overall production of the Business News Wales brand.

Having learnt some invaluable skills within the marketing industry, Rachel is often called upon for her skills and knowledge of WordPress, HTML, email marketing software, Photoshop design and social media tools.


Related Articles