Arfon Leisure and Tennis Centre have recently achieved the coveted Quest accreditation in Leisure Management Quality Award.
Working with Quest who are the leading governing body for leisure in the industry have provided valuable information on best practices in the country.
Guto Williams, Area Manager for Gwynedd Council’s Caernarfon and Nantlle Leisure Centres said:
“Staff at the Arfon Leisure and Tennis Centre have been working hard over the last 12 months to introduce new quality systems to help improve the standard of service provided to customers. I’m very proud of the effort and commitment the staff showed over the past 12 months as we continue to strive to offer the best service to local residents.”
The centre and staff were rigorously assessed in many aspects of leisure management including:
- Health and Safety
- Marketing Research & Communications
- Integrated Management Systems
- Customer Experience & Insight
- Staff Training and Supervision
- Environmental Management
- Sales & Retention
- Community Outcomes
- Planning to Improve
- Team Skills & Development
Despite the success the process identified a number of areas for improvement and we will continue to work hard to improve the quality of the facility over the next 12 months.
Councillor Mair Rowlands, Gwynedd Council Cabinet Member for Healthy Gwynedd said:
“Congratulations to all the staff at Arfon Leisure and Tennis Centre. Receiving the Quest accreditation shows the hard work that has gone into researching, assessing, evaluating and in certain areas change the old processes so that we can consistently deliver a great product to our local community.”
More information on the Quest accreditation and the specific results for the Arfon Leisure Lifestyle Site can be found by contacting the Leisure Centre 01286 676451 or by visiting the Quest website: www.questnbs.org.