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Hat Trick of Awards for Redrow’s South Wales Team


Redrow’s team in South Wales is celebrating a hat trick of customer service and sales awards.

With a five star score across Trustpilot and Google, the ten-strong team at Plas Ty Draw have been named Group Customer Team of the Year for the second consecutive year. Divisional awards were also given to De Clare Gardens Grayson Way as Sales Consultant of the Year and Customer Service Manager Claire Davies Customer Service Employee of the Year.

The annual awards were held online on 10 January and saw Grayson, Claire and the Plas Ty Draw team being praised for their commitment to build quality, customer service and after care. The team at Plas Ty Draw includes Area Build Manager John Harris, Site Manager Adrian Stone, Acting Site Manager Charlie Jones, Assistant Site Manager Mitchell Elms and Trainee Site Manager Mack James along with Sales Consultants Emma Batchelor, Steve James and Julie Carson. They are supported by Customer Service Manager Emma Gunney and Customer Service Coordinator Zoe Jones.

Nigel Palmer is Managing Director of Redrow in South Wales. He said:

“For nearly 50 years, we have been creating high quality homes and communities for our customers and as a leading premium homebuilder, we’re known for the five-star service that we provide.

“We build homes with character that people are proud to live in. Key to our success are the many talented people working in every department across the business who are committed to excellence. It’s an absolute pleasure to work with them all and I congratulate all of the award winners on their success.”

Redrow was included in the FT’s annual listings of both Europe’s Climate Leaders 2022 and Diversity Leaders 2023 for achieving significant reductions in its greenhouse gas emissions and leading in workplace diversity and inclusion respectively. It was also included in the FTSE4Good Index Series, for demonstrating strong Environmental, Social and Governance (ESG) practices.

In 2022, Redrow became one of the first house builders to implement the New Homes Quality Board’s new code of practice, an independent not-for-profit organisation that has been set up to offer better protection and increased transparency for customers.

Redrow was also awarded five star customer satisfaction from the Home Builders’ Federation in an independent survey in 2022.


Redrow is a leading UK premium housebuilder, proudly headquartered in Ewloe, Flintshire.

Established in 1974, it has earned a unique reputation for quality, building beautiful homes and communities, creating, in its words, a better way to live. It delivers for both investors and the wider community by centring all its activities around its three values of creating thriving communities by building responsibly and valuing people, all while engaging with colleagues and stakeholders.

Redrow is listed on the London Stock Exchange and is a constituent of the FTSE 250 index. For the year to 27th June 2021, Redrow built more than 5,500 premium new homes across England and Wales and the Group reported revenue of £1.9bn.

Redrow directly employs well over 300 people across Wales, 15% of whom are trainees, graduates or apprentices, at its headquarters, regional offices and developments.

It takes responsibility seriously: last year, Redrow achieved the Global Good Company of the Year Silver award in recognition of its social impact and launched its ‘Nature for People’ biodiversity strategy, established as part of a long-standing partnership with the Wildlife Trusts. In June 2021, Redrow was included in the FT’s inaugural listing of Europe’s Climate Leaders for achieving significant reductions in its greenhouse gas emissions between 2014 and 2019.

Over the past year, Redrow has consistently been rated as ‘excellent’ on Trustpilot and once again achieved the Five Star Customer Satisfaction award from the Home Builders’ Federation (HBF). The company is also one of just eight UK construction companies to be named a Diversity Leader in the Financial Times’ inaugural list of European leaders for workplace diversity and inclusion.

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