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Growing IT Support Firm Named Wales’ Small Employer of the Year


A company that provides affordable IT support and services to businesses across the UK from its head office in Swansea has been named Wales’ Small Employer of the Year. collected the coveted award, sponsored by MVRRS, at the prestigious Apprenticeship Awards Cymru held at the Celtic Manor Resort, Newport on November 9.

Credit: ApprenticeWales

Director Steve Bain said:

“I didn’t expect to win, but I am so pleased for the guys in my office. I was an apprentice myself and to get to where we are now and have apprentices in our business is amazing.

“My message to any business sceptical about apprenticeships is to give your people a chance. People that may not have the qualifications but have dedication to make it work in business will shine beyond belief. Two of our senior managers were apprentices six years ago.”

Award sponsor Kim Churcher, managing director of MVRRS, said:

“Seventy per cent of UK industry is run by SMEs and it’s extremely important that we congratulate and push the SMEs forward.

“ must be extremely proud of what they have achieved. They have been in business for 15 years and hopefully this award will push the company forward to the next level.”

The annual awards are designed to showcase and celebrate the outstanding achievements of learners, employers, tutors and assessors who have excelled in contributing to the development of the Welsh Government’s Traineeships and Apprenticeship Programmes.

Jointly organised by the Welsh Government and the National Training Federation for Wales (NTfW), the coveted awards are supported by media partner, Media Wales. The Apprenticeship Programme is funded by the Welsh Government with support from the European Social Fund.

Established in 2003, is now one of the leading outsourced IT suppliers, with clients ranging from start-ups to multi-site operations in the public, private and third sectors.

The company, which is using apprenticeships as an integral part of its recruitment programme, is expanding across the UK by offering franchising opportunities to like-minded, skilled individuals. With franchises from Inverness to Cardiff, the team has grown to 22.

Having recruited 18 apprentices over the past decade, the company currently has three on its books who are working towards Foundation Apprenticeships and apprenticeships in IT, Software and Telecoms Professional, which are delivered by Swansea ITeC.

As an accredited IBM Business Partner, has retained Microsoft Partner status due to its commitment to ongoing staff training, continuing professional development and positive testimonials from clients.

“Our preferred method of recruitment is to appoint people who are the right fit for our business and we use the Apprenticeship programme to develop their skills and knowledge,” said Mr Bain.

“This approach, combined with the clearly identifiable progression path that staff can ascend, allows us to recruit, train and fast-track staff to the overall benefit of the business and the individual.

“The Apprenticeship programme is ideal for our business as we can combine our in-house training with the high-level, external training provided by Swansea ITeC to create an outcome that's beneficial for all.”

Helen Necrews, managing director of Swansea ITeC, praised’s commitment to Apprenticeships:

“Having developed a positive and mutually supportive relationship, we are able to tailor recruitment, support and training needs to meet the company’s objectives,” she said.

Minister for Welsh Language and Lifelong Learning, Eluned Morgan congratulated together with the other award winners and finalists for setting the gold standard for Apprenticeships and Traineeships.

She praised the company for going the extra mile to support apprentices and for its commitment to the Apprenticeships programme in Wales.

“The Welsh Government regards Apprenticeships as a priority area and, with support from the European Social Fund, has committed to creating a minimum of 100,000 high quality all-age Apprenticeships over this Assembly term,” said the Minister.

“We have a clear vision for addressing the needs of Welsh businesses, developing skills pathways and increasing higher level skills that benefit the whole of Wales. If the Welsh economy is to continue to grow, then we must work together to equip Wales with a world class workforce.”


Duncan Foulkes Public Relations Limited is a well established communications consultancy based in beautiful Mid Wales.

Incorporating public and media relations, the consultancy provides a range of services to businesses and organisations throughout Wales and the Marches.

A former newspaper journalist for 24 years, Duncan moved into PR in 1999 after editing the County Times & Express & Gazette newspapers – the main weekly titles in Mid Wales – for five years.

His main reason for leaving the newspaper industry was a desire for a new career challenge. His successful PR business predominantly focuses on companies based in Wales and Shropshire.

His motto is to keep things as simple as possible to avoid over-complicating what is a straightforward goal – to achieve media coverage for a client.

Duncan’s wide-ranging work entails media campaigns, researching and drafting press releases, media liaison, political lobbying, event management, organising photocalls, website content advice, social media and newsletters.

He has extensive PR experience of the food and drink, education and training, catering and hospitality, insurance and financial services, manufacturing, tourism, farming, property, fine art, lubricants and telematics sectors.

His contacts extend from local newspapers in Wales to the national print and broadcast media, trade publications and digital media.

Duncan Foulkes PR uses only the most creative photographers, ensuring that photography to support his work is of the highest quality.

He is passionate about issues relating to the countryside and enjoys fly fishing, watching sport and spending time with his family in his spare time.

Services provided:

Public Relations
Media Relations
Public Affairs
Crisis Communications
Event management


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