Showcasing the Best of Welsh Business

12th September – Pontypool
Growing Your Business – The Importance of Customer Service


We are delighted to have Angie Norman – Head of Continuous Improvement – Zodiac Seats UK as the Speaker at the first event of the Autumn 2017 series.

The Theme for this session will be:

Managing Customer Requirements to improve customer service;

  • How do you interpret what your customer really wants.
  • Maximising Value – increasing margin through changing requirements.
  • What the customer wants v’s What they need v’s What they are willing to pay for.

By considering these different ares it will encourage delegates to really drill down into the customer service element of their business. As a result increased sales and better profitability are on offer. Essential for every business.

  • Registration & Refreshments 7.45am
  • Introduction of Session 8.15am
  • Main Presentation Angie Norman – Head of Continuous Improvement Zodiak Seats UK 8.20am
  • Q & A Session 9am to 9.15am
  • Announcements 9.15am
  • Networking & Departure 9.20am to 10am

Our Speaker will be available for individual discussion.

Information : Contant Gemma Plumley – [email protected] or call 01495 763275

WHEN: 12th September
WHERE: Pontypool



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I am a full time business troubleshooter and advisor to business owners and SEM decision making teams.

Able to bring determination, confidence and creativity to each and every challenge by drawing on:
– 32 Years in Commercial & Business Banking dealing with businesses operating in all sectors and in all markets.
– 6 Years as Director of South Wales & Mid Wales Chamber of Commerce which placed me in contact with business owners and their professional advisors.
– Building the NatWest Business Development Team with specific focus on sectors and intermediaries.
– Extensive network & contact base.
– Board/Committee membership with Chairman experience.
– Responsibility for leadership & management of UK wide Teams and up to 3,500 staff.

I have been fortunate to work with some fantastic people throughout my career and assisting individuals and teams to achieve their true potencial has been very important to me.

My principles are very much based on hard work and determination which will be at the heart of most business successes.


Business Doctors is a support network dedicated to helping small and medium sized businesses fulfil their potential.

We’re experienced business people who offer hands-on support to SME owners, enabling them to overcome their individual challenges and helping them to achieve their aspirations for growth.

Business Doctors is not a business consultancy, nor are we traditional management consultants. Our approach means getting into the inner workings of your company, providing practical advice every step of the way. Expect us to step off the sidelines and get involved, because we know from experience that this is what it takes to help you achieve your vision.

We have helped develop and transform hundreds of companies across a spectrum of industries, filling a gap in the market between the big four consultancies and specialist individuals. Our holistic approach and alignment to government funded support programmes has helped us to become the fastest growing business support network in the UK. Connect with your local Business Doctor here.

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