A new Seedrs campaign has been launched by AI specialists, We Build Bots, as the company sets its sights on the public sector market.
The company specialises in developing AI platforms that leverage chatbots, voice, data analytics, machine learning and API’s to help companies and organisations automate crucial areas of their operations.
Through its IntelAgent platform, the company is using AI to help companies and organisations automate important aspects of their customer engagement processes, to free up human resources, improve customer service, and lower costs.
Seeking £250,000 before closing its Seedrs bridge round, they have already raised £165,000. The company will use the funds to expand its development team and infrastructure, to support its expansion strategy and to secure new public sector clients.
With excitement building for the IntelAgent platform, We Build Bots has already secured £130k (37 per cent) of its target through private investment.
Since launching in 2016, the company has worked with some of the UK’s most recognised brands – including The Telegraph, AA, Bacardi and Amnesty International.
With a strong portfolio of private sector clients, We Build Bots has now seen a new opportunity to revolutionise the way every UK resident interacts with their local authority.
The IntelAgent platform can help automate millions of low value, repetitive calls and emails that public sector organisations across the UK spend huge amounts of resources to deal with each year.
With £4.7bn spent with SME’s on public sector technology since 2012 and an open commitment from the UK Government to spend £1.33 in every £3 with SME’s on cloud and software services via the G-Cloud framework, there is a growing opportunity for We Build Bots to become a key service provider.
Discussing the upcoming Seedrs campaign, Paul Shepherd, CEO of We Build Bots, said:
“The use of AI within the public sector is a largely untapped market and there’s a real opportunity to position ourselves as the go-to AI platform provider. Now more than ever, public sector organisations are open to using technology to benefit those they service and better allocate their resources. Through using our IntelAgent platform, humans can do what they do best, which is solve complex problems, while robots can take care of the rest.
“We have two tried, tested and monetised AI products already launched within the public sector and through our new Seedrs campaign we can open new doors to work with more organisations.”
We Build Bots first partnered with Monmouthshire County Council to deploy IntelAgent at the start of 2019, using its bilingual chatbot ‘Monty’. Commenting on the success of that project, Matthew Gatehouse, head of policy and governance at Monmouthshire Country County Council, said:
“It’s been really enjoyable working with the We Build Bots team over the last eighteen months and we’ve seen some very pleasing results, both in terms of feedback from our citizens and the efficiencies we’re seeing across the Council.
“In Monmouthshire, we take around 50,000 phone calls a year and the chatbot is able to deal with the lower level queries to free up our staff to handle more complex problems.”
In the first six months, Monty handled more than 36,000 users and processed over 230,000 customer messages. As ‘Monty’ continued to learn from his exchanges, he was able to handle more queries automatically, and as a result only 6 per cent of users are now being handled by an agent.