Buying lingerie is a really personal experience, and one which many women now choose to do online. Imagine being able to actually chat to and see the people who are helping you buy your perfect bra, from the comfort of your own home.
Bravissimo is renowned for its personal service, guiding women through their wide variety of styles and sizes whilst offering friendly and knowledgeable customer support. Now, that physical experience is possible through the website, anywhere in the world.
Bravissimo becomes the latest well-known brand to integrate with the Talkative solution, to offer a truly personalised, human-centric approach to website communication. They will be using Talkative’s full suite of products including; live web chat, web calling, video calling and cobrowsing to give their customers the most personal and comprehensive of customer experiences.
Who are Bravissimo?
Bravissimo are a leading UK lingerie retailer who were founded in 1995 to give a better experience of buying and wearing bras for big boobed women (D to L cup). Today they have 29 physical shop locations and over 850 employees. They have also won numerous customer service and retail awards, showing their commitment to not just offer a good experience, but an exceptional one.
What were Bravissimo looking for?
Bravissimo’s award winning customer service team wanted to give their customers a choice in how they contacted the company, without further stretching the available resources. They were also looking to increase the number of customers they could service, as well as having increased flexibility on how they configure and allocate customer interactions.
Why work with Talkative?
One of the key advantages Talkative could offer, over and above its competitors was the ability to uniquely integrate with Bravissimo’s Mitel Contact Centre environment. This means that agents can be allocated a blend of chats, emails and calls, all within their existing platform. This close working relationship between Talkative and Bravissimo has resulted in a large number of product enhancements, which will not only benefit Bravissimo, but all of Talkative’s growing customer base.
To-date, the Talkative solution has been deployed across Travel, Automotive, Retail and Financial Services clients, driving web conversions and digital customer experience.