Barry-based provider of IT services and support, Orbits IT, has created four new appointments as it continues to expand across South Wales and the West Midlands.

Two are for First Line Support Technicians: John Williams, who brings IT expertise from both the private and public sectors; and James Dunn, who leaves the retail sector to bring a wealth of customer service experience to the team.

John and James join Orbits’ seven-strong team of technical servicedesk professionals. The team provides phone-based support and aims to solve 80% of IT issues within 30 minutes.

IT student, Alex Lawson, joins as Orbits’ first Apprentice Desktop Support Technician. Alex has previously completed work experience at Orbits and will now undertake a 12-month full-time placement. Alex is expected to be the first of many Orbits IT apprentices, since the company plans to recruit one apprentice every year as part of its long-term growth plan.

Finally, Rachel Carrie joins the admin team as an Administration and Accounts Assistant.

Orbits IT Managing Director, Jim Lewington, comments:

“We are delighted to welcome John, James, Alex and Rachel to the team. We’re growing year-on-year and the first half of 2019 has been particularly busy. We’ve launched new products and services, including our cybersecurity package, and have secured IT support contracts with a record number of high-profile clients.

“By expanding our team in line with our clients and services, we will help ensure we maintain our excellent standard of customer service that is so important to everyone.”