Showcasing the Best of Welsh Business

Llantrisant Insurance Broker Named Employer of the Year at Welsh Government Backed Award

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Arthur J. Gallagher has been named Medium Employer of the Year at the Welsh-government backed Apprenticeship Awards Cymru 2016 in recognition of the success of its apprenticeship programme developed, established and expanded by the team based at its Llantrisant centre of excellence.

The awards — jointly organised by the Welsh Government and the National Training Federation for Wales — are designed to reward and celebrate both individual inspirational success stories and employers that have demonstrated a dynamic approach to training and skills development, while showing initiative, enterprise, innovation, creativity and commitment to improve skills development in Wales.

aj-gallagher-medium-employer-of-the-year-pMike Jones, Regional Managing Director for Wales (pictured second from left), said:

“We are incredibly proud to be recognised for our investment in training our team members, as well as how Gallagher and our customers benefit from us recruiting and retaining a more qualified workforce as a result. Our experience is that apprenticeships return loyalty with longevity in our business, which means we can deliver a better service and outcomes to all our customers.

“This award is great recognition of the enthusiastic and collective efforts of our team here in Wales, who invest significant time and resource into the development of people who join us. Ultimately, this benefits our team members, our clients and our business.”

Gallagher’s apprenticeship scheme in Wales began life six years ago in direct response to the identification of a specific skills gap in the local market — many jobseekers possessed strong customer service skills but did not have the insurance skills required for the new customer contact strategy. The advent of the apprenticeship programme now enables the 100-plus strong team in Llantrisant to recruit people with no insurance background but who are culturally the right fit for the organisation and ensure they gain the technical skills and knowledge they require through a work-based programme.

Arthur J. Gallagher employs 150 people across five offices in Wales, the largest being its Llantrisant centre of excellence in the heart of Wales. It currently has 38 apprentices and, in the past five years, 74 employees have completed an apprenticeship.