Showcasing the Best of Welsh Business

Commercial Vehicle Dealer David Spear Wins Coveted Feefo Gold Service Award 2017

SHARE
,

Heads of The Valleys based dealer David Spear Commercial Vehicles is pleased to announce that they have won a Feefo Gold Service award. The coveted accolade is an independent seal of excellence that recognises businesses for delivering exceptional experiences.

“It is a great honour to be awarded Feefo’s Trusted Service award as it is a title chosen and rated by real customers. We have been using Feefo to collect genuine ratings and reviews for some time now, and will certainly wear our Gold Service award 2017 as a badge of honour,” said Owner David Spear.

The Feefo Trusted Service accreditation remains unique as all the awards are based purely on interactions with verified customers. To win the award, David Spear will have collected at least 50 reviews between January 1st 2016 and December 31st 2016, and achieved a Feefo service rating of between 4.5 and 5.0 in the process. David Spear received well over this required number of reviews and rated highly in each.

The Trusted Service award is created by Feefo, a ratings and reviews, and customer analytics platform that collects genuine, purchase-verified reviews on behalf of over 3,000 businesses. For businesses, big and small, and the customers they serve, Feefo has become a vital strategy in combating the rising issue of fake reviews.

“We would like to offer our congratulations to all the winners of this year’s Feefo Trusted Service award. We are so proud that so many businesses are putting customer service first. We have been working closely with all our customers to build trust and transparency online, and ultimately help shoppers buy with confidence and make better decisions,” said Andrew Mabbutt, CEO at Feefo.

“To be recognised for the customer care that we provide to our clients is of course a great achievement, and we have been and will continue to work hard to ensure our ethos for outstanding service continues. Our business started life as a small yard showcasing just a handful of vehicles, and despite growing significantly over the past 29 years, we continue to deliver the same personalised experience that we did when we opened our doors by listening, understanding and responding to our customers’ individual needs. We’re looking forward to another successful year ahead, and will continue to use Feefo to ensure our customers can help us to improve our customer service further,” concluded David.

SHARE

Posted by:

Laurence has spent most of his career in the media industry working in senior management roles with major publishers including Thomson Regional Newspapers, United News & Media and The Newsquest Media Group.

In 2001 Laurence left the corporate publishing world and after a 3-year spell in pharmaceuticals he set up on his own. In 2005 he created Swansea Life & Swansea Bay Business Life, two highly successful magazines now fully established in their respective markets, and since acquired by the Trinity Mirror Group.

In 2010 he stepped outside of the publishing bubble and set up a full service media agency specialising in PR, Advertising & Marketing, with a series of offices along the M4 corridor helping to develop regional campaigns for successful brands such as Las Iguanas, Andrew Scott and a wide portfolio of well-known law firms.

Outside of the media, Laurence travels extensively as a keynote speaker, talking about his experiences as a service and people expert. His ability to inspire audiences has resulted in him working with a number of international brands, including P&G, Kellogg’s, Dunelm and Armstrong. He has also penned a book entitled ‘Live Your Life’, which has become an essential guide to personal and business success for many.

In his spare time, he relaxes with his family, is an avid Chelsea fan, works out at the gym and enjoys walks on the Gower beaches with his beautiful Labrador Frankie (named after Frank Lampard of course!).

Laurence in a tweet: A driven people person, with a passion for words and an ‘anything is possible’ mentality who thrives on new challenges and creativity.

Related Articles